Return & Refund Policy
At Mowie, your satisfaction is our priority. We strive to provide reliable, high-quality lawn care services through our trusted network of MowiePros. If something doesn’t go as expected, we’re here to help.
1. Service Issues & Disputes
If you are unsatisfied with a service, please contact us within 48 hours of the job’s completion. We’ll review your request and work to resolve the issue promptly, which may include:
- A re-service at no additional cost
- Credit toward a future service
To file a dispute, email support@mowie.app or submit a report through the app.
2. Cancellations
You may cancel a scheduled service:
- 24 hours or more in advance — Full refund
- Less than 24 hours in advance — Subject to a 25% cancellation fee
Emergency exceptions (e.g., weather events) will be reviewed case-by-case.
3. No-Shows or Incomplete Work
If a MowiePro doesn’t show up or fails to complete the job:
- You will receive a full refund, or
- We’ll reschedule the service at no additional charge
Please report any no-show or incomplete work through the app within 24 hours.
4. Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank’s processing time.
5. Non-Refundable Charges
Certain fees may be non-refundable, including:
- Payment processing fees
- Subscription or membership plans (after the trial period, if applicable)
6. Contact Us
If you have any questions about your service or this policy, reach out at: